Customer Service 101: The Basics
In any form of business, great or small, customer service always play a very important role as that can be considered as the lifeblood of a business.
It can be delivered in many different ways and medium, may it be in email, chat, via phone, and the most crucial one is the face to face or personal interaction with the customer in person.
With different mediums where the customer service is provided, there are also different strategies on how it can be delivered or given to the customers where there are even more learnings, training, workshops, and even courses for it just to enhance and sharpen such skill to the employees. It is nonetheless, important that these basics of customer service will be properly understood so that you will have a better understanding about its use and functionality in the business.
The basics of customer service revolves in the different elements and one of these is respecting in a way that you make your customer feel important and appreciated making them feel valued no matter who they are.
The ability to understand the customer is also a good form of customer service, as that will determine that you are looking through the demands of the customer and knowing what to do gives the perception that you can perceive their thoughts. Listening is another form of good customer service, making this go hand in hand with understanding all by letting the customer talk, express, and vent out if necessary, and empathizing with them by showing you are with them in the situation and are willing to help.
Facial expression, gestures, and tone of voice all reflect how you respond to the customer therefore, you must always respond to the customer politely and positively, maintaining proper neutral expression so that the customer will feel that you are not affected but you show further respect to them.
Overall, the complete package of customer service will fall on how you deliver, how you keep your commitments and promises, and how you go the extra mile to provide the service even if it is beyond the call of duty, that will make the customer satisfied at all cost. The way to learn customer service is endless and continuous, and the way this is given of great importance can guarantee that when such is done excellently, your customers will not have second thoughts of giving you good feedback and making them come back to your business.
Bear in mind that good customer service will invite customers to patronize you, but bad customer service will drive them away from you.