The world as we know it is becoming more dependent on technology every year, computers, mobile phones and automobiles are all luxuries that we would struggle without. Technology is now advancing into artificial intelligence which means there are more systems available that can function on their own or can be programmed to do a lot more for a user.

But what does this mean for employment and the number of jobs available? The more A.I can do for a business, the less they’ll need to pay for employees’ wages. A one-off cost to upgrade a company’s system and investing in app developers is far more tempting than paying staff regularly to do the same tasks? Here are some of the key sectors artificial intelligence is affecting.


Originally, voice-enabled A.I. was used in telecoms to help filter customers through to the right departments, it was a system used for telecom companies to save time on phone calls, reduce transfer rates and help the customer experience. It now stands that a caller wanting to speak to customer services for whatever reason can have their problem dealt with without speaking to a human. In Telecoms A.I. now has the ability to register what people are needing and deal with the situation without any real contact. There will always be a need for customers to speak to company representatives in the future but A.I is majorly reducing the number of employees a telecoms company needs to hire.


The efficiency of recruitment is at an all-time high, human-designed algorithms for A.I’s to follow is greatly reducing the time it takes to find ideal candidates for current employment opportunities. It helps surface the strongest candidates and different intelligent software packages help catalogue all candidates and employment vacancies. currently, A.I. isn’t taking jobs away from the industry, its giving recruiters the ability to service more clients and take on more work.


The accounting industry is being fully optimised buy A.I. with it being majority ruled by numbers, it’s a simple task for computers to handle. A.I. is changing the way accountants handle data, it’s a faster, reliable way of generating reports that can use automated data enquiry to guarantee the results. Naturally, an accountant will look over all the information and feedback to the clients, but with A.I. there is less for an accountant to work out and it’s more about the strategy going forward.

Convenience Stores

Supermarkets have taken dramatic steps forward as self-serve checkouts are becoming the normality. Less staff are required to help a customer with their shopping which isn’t exactly a fully optimised A.I. system yet, but the possibility for the future of supermarkets are endless. Soon, they might have the ability to recommend products you might also want or even have their weekly shopping ready for you to collect. It’s the same as online purchases but for those who would like to collect at there on convenience.

The Future

A.I. is a positive technology that every company will begin to use naturally over time if they haven’t started already. However, as companies begin to become more efficient they won’t be requiring as many staff members for work that computer can do with ease. A.I. won’t just effects the jobs of employee’s directly either, recruiters won’t have as much to look for, lawyers won’t be in as high of a demand, and the transport industry can be majorly affected if automobiles begin to become self-sufficient with A.I. depending on how well the technology can work will depend on how many jobs will become insufficient, but for now we can see that the changes are beginning to set in UK app development is breaking new ground which is helping guide software and different A.I. into becoming even better.